1. Applicability

This policy applies to all users (“Customers”) who book event tickets through the Event Booking Plus portal using online payment methods such as UPI, debit cards, credit cards, net banking, or wallets.

2. Refund Eligibility

Refunds are governed by the event-specific cancellation rules displayed at the time of booking.

Refunds may be issued under the following circumstances:

2.1 Event Cancellation or Non-Conduct

• If an event is cancelled by the Organizer or not conducted as scheduled, Customers are eligible for a full refund of the ticket amount, excluding non-refundable fees (if any).

2.2 Customer-Initiated Cancellation

• Refunds for customer cancellations are processed only if permitted under the event’s cancellation policy.
• Some tickets may be non-refundable, which will be clearly communicated before payment.

2.3 Failed or Duplicate Transactions

• If the payment amount is debited but the ticket is not confirmed, or if a duplicate payment occurs, a full refund will be initiated automatically or upon verification.

3. Refund Method

• Refunds are credited only to the original payment method used during booking (card, UPI, net banking, etc.).
• Cash refunds are not supported.

4. Refund Processing Timeline

• Eligible refunds are initiated promptly after confirmation.
• As per RBI-aligned payment gateway guidelines:
  • Refunds are typically credited to the customer’s account within 5–7 business days from the date of refund initiation.
• Actual credit timelines may vary depending on:
  • Payment method used
  • Issuing bank
  • Card network or UPI service provider

5. Settlement Terms with Merchants

• Merchant settlement and refund obligations are governed by the underlying agreement with the Platform. In some cases, settlement to a Merchant may be retained until the expiry of the refund period as defined by that agreement.

6. Refund Processing Details

• The effective date for calculating refund timelines shall be the date on which the refund request is accepted by the Platform or the payment gateway.
• Bank and payment processor settlement rules may affect the time taken for a refund to reflect in the User’s account; typical timelines vary by payment method (e.g., UPI refunds often complete sooner than card refunds).
• Users are responsible for verifying their bank or card statements and notifying the Platform within a reasonable period if the refund does not appear within the expected timeframe.

7. Delayed Refunds

• If a refund is not credited within the expected timeframe, Customers are requested to:
  1. Check their bank or card statement
  2. Contact our support team with transaction details
• Any delays beyond regulatory timelines will be handled in accordance with applicable RBI guidelines.

8. Convenience Fees & Charges

• Platform convenience fees, payment gateway charges, or service fees may be non-refundable, unless otherwise stated or required by law.
• Refundable and non-refundable components are clearly shown during checkout.

9. Organizer Responsibility

• Event Organizers are responsible for defining their cancellation and refund rules.
• Event Booking Plus acts as a technology and payment facilitation platform and processes refunds based on the Organizer’s approved policies and applicable regulations.

10. Limitation of Liability

The Platform’s role is limited to facilitating transactions and refund processing based on Organizer instructions and regulatory requirements.

The Platform shall not be liable for:

• the quality, conduct, or cancellation of events;
• Organizer-imposed refund restrictions; or
• indirect, incidental, or consequential losses arising from refund delays beyond its reasonable control.

11. Dispute Resolution

• Customers must raise refund-related queries within 30 days from the transaction date.
• Queries can be submitted via our official support channels.
• Unresolved disputes may be addressed under applicable consumer protection laws in India.

12. Policy Updates

• Event Booking Plus reserves the right to modify this Refund Policy at any time to reflect changes in legal, regulatory, or operational requirements.
• Updates will be published on this page and are effective immediately upon posting.

For support or refund-related queries, please contact: 📧 info@eventbookingplus.com

1. Role of the Platform

1.1 The Platform provides technology services that enable event organizers (“Organizers”) to sell tickets and accept payments through third-party payment processors, including but not limited to Stripe, Square, PayPal, and their acquiring banks (“Payment Processors”).

1.2 The Platform is not the merchant of record, does not set ticket prices, and does not control event delivery, unless explicitly stated otherwise in writing.

1.3 Refunds are processed by the Platform on behalf of Organizers and are subject to:

• the Organizer’s stated cancellation policy,
• Payment Processor rules, and
• applicable federal and state laws.

2. Event-Specific Refund Policies

2.1 Each event listed on the Platform is governed by an event-specific refund and cancellation policy established by the Organizer and disclosed prior to purchase.

2.2 Tickets may be designated as:

• non-refundable,
• partially refundable, or
• fully refundable.

2.3 Once a transaction is completed, the applicable refund policy cannot be modified retroactively.

3. Refund Eligibility

Refunds may be issued only under the following circumstances:

3.1 Organizer Cancellation or Material Change

If an event is cancelled, postponed without a reasonable alternative, or materially changed by the Organizer, refunds may be issued in accordance with the Organizer’s policy and applicable law.

3.2 Customer-Initiated Cancellation

Refunds requested by Customers are subject strictly to the Organizer’s cancellation terms in effect at the time of purchase.

3.3 Payment Errors

• a payment is successfully charged but no ticket confirmation is issued; or
• a duplicate or erroneous charge occurs.

Such refunds are subject to verification and Payment Processor approval.

4. Refund Method

4.1 All refunds are issued only to the original payment method used for the transaction.

4.2 The Platform cannot redirect refunds to a different card, bank account, or payment instrument.

4.3 Cash refunds are not supported unless required by law.

5. Processing Timeframes

5.1 Once a refund is approved and submitted to the Payment Processor, processing timelines are determined by the processor and the issuing bank.

5.2 Refunds typically appear within five (5) to ten (10) business days, but may take longer depending on:

• card network or ACH rules,
• issuing bank processing times, or
• payment method used.

5.3 The Platform does not guarantee specific settlement timelines once a refund is submitted.

6. Fees and Non-Refundable Amounts

6.1 Unless otherwise stated, the following are non-refundable to the maximum extent permitted by law:

• platform service fees,
• payment processing fees, and
• convenience or administrative fees.

6.2 Payment Processors do not return processing fees, and such fees may be deducted from refunds.

7. Chargebacks and Payment Disputes

7.1 Customers are encouraged to contact the Platform before initiating a chargeback.

7.2 If a chargeback is initiated:

• the transaction will follow Payment Processor and card-network rules;
• the Platform and/or Organizer may contest the chargeback; and
• chargeback fees may apply.

7.3 The Platform may suspend accounts associated with excessive disputes or fraud.

8. Limitation of Responsibility

8.1 The Platform is not responsible for:

• event quality, safety, or legality;
• Organizer refund decisions made under disclosed policies; or
• delays caused by Payment Processors or banks.

8.2 Platform liability is limited to fees actually retained for the transaction, to the fullest extent permitted by law.

9. Consumer Rights

9.1 Nothing limits non-waivable consumer rights under applicable U.S. law.

9.2 Mandatory legal requirements prevail in case of conflict.

10. Dispute Resolution

10.1 Refund disputes must be submitted within thirty (30) days of the transaction or event date.

10.2 Disputes are governed by the Platform’s Terms of Service, including arbitration where permitted.

11. Changes to These Terms

11.1 These Refund Terms may be modified to comply with:

• Payment Processor rules,
• legal changes, or
• operational requirements.

11.2 Changes apply prospectively upon publication.

12. Governing Law

These Refund Terms are governed by the laws specified in the Platform’s Terms of Service.

13. For support or refund-related queries: info@eventbookingplus.com