1. Role of the Platform

1.1 The Platform provides technology services that enable event organizers (“Organizers”) to sell tickets and accept payments through third-party payment processors, including but not limited to Stripe, Square, PayPal, and their acquiring banks (“Payment Processors”).

1.2 The Platform is not the merchant of record, does not set ticket prices, and does not control event delivery, unless explicitly stated otherwise in writing.

1.3 Refunds are processed by the Platform on behalf of Organizers and are subject to:

• the Organizer’s stated cancellation policy,
• Payment Processor rules, and
• applicable federal and state laws.

2. Event-Specific Refund Policies

2.1 Each event listed on the Platform is governed by an event-specific refund and cancellation policy established by the Organizer and disclosed prior to purchase.

2.2 Tickets may be designated as:

• non-refundable,
• partially refundable, or
• fully refundable.

2.3 Once a transaction is completed, the applicable refund policy cannot be modified retroactively.

3. Refund Eligibility

Refunds may be issued only under the following circumstances:

3.1 Organizer Cancellation or Material Change

If an event is cancelled, postponed without a reasonable alternative, or materially changed by the Organizer, refunds may be issued in accordance with the Organizer’s policy and applicable law.

3.2 Customer-Initiated Cancellation

Refunds requested by Customers are subject strictly to the Organizer’s cancellation terms in effect at the time of purchase.

3.3 Payment Errors

• a payment is successfully charged but no ticket confirmation is issued; or
• a duplicate or erroneous charge occurs.

Such refunds are subject to verification and Payment Processor approval.

4. Refund Method

4.1 All refunds are issued only to the original payment method used for the transaction.

4.2 The Platform cannot redirect refunds to a different card, bank account, or payment instrument.

4.3 Cash refunds are not supported unless required by law.

5. Processing Timeframes

5.1 Once a refund is approved and submitted to the Payment Processor, processing timelines are determined by the processor and the issuing bank.

5.2 Refunds typically appear within five (5) to ten (10) business days, but may take longer depending on:

• card network or ACH rules,
• issuing bank processing times, or
• payment method used.

5.3 The Platform does not guarantee specific settlement timelines once a refund is submitted.

6. Fees and Non-Refundable Amounts

6.1 Unless otherwise stated, the following are non-refundable to the maximum extent permitted by law:

• platform service fees,
• payment processing fees, and
• convenience or administrative fees.

6.2 Payment Processors do not return processing fees, and such fees may be deducted from refunds.

7. Chargebacks and Payment Disputes

7.1 Customers are encouraged to contact the Platform before initiating a chargeback.

7.2 If a chargeback is initiated:

• the transaction will follow Payment Processor and card-network rules;
• the Platform and/or Organizer may contest the chargeback; and
• chargeback fees may apply.

7.3 The Platform may suspend accounts associated with excessive disputes or fraud.

8. Limitation of Responsibility

8.1 The Platform is not responsible for:

• event quality, safety, or legality;
• Organizer refund decisions made under disclosed policies; or
• delays caused by Payment Processors or banks.

8.2 Platform liability is limited to fees actually retained for the transaction, to the fullest extent permitted by law.

9. Consumer Rights

9.1 Nothing limits non-waivable consumer rights under applicable U.S. law.

9.2 Mandatory legal requirements prevail in case of conflict.

10. Dispute Resolution

10.1 Refund disputes must be submitted within thirty (30) days of the transaction or event date.

10.2 Disputes are governed by the Platform’s Terms of Service, including arbitration where permitted.

11. Changes to These Terms

11.1 These Refund Terms may be modified to comply with:

• Payment Processor rules,
• legal changes, or
• operational requirements.

11.2 Changes apply prospectively upon publication.

12. Governing Law

These Refund Terms are governed by the laws specified in the Platform’s Terms of Service.

13. For support or refund-related queries: info@eventbookingplus.com