Last Updated: 27^th January 2026

Event Booking Plus (“we”, “our”, “Platform”) facilitates online ticket booking for events organized by third-party event organizers (“Organizers”) using secure payment services provided by authorized payment gateways, including Razorpay.

All refunds will be processed in accordance with applicable Reserve Bank of India (RBI) regulations, payment network rules (e.g., Visa, Mastercard, RuPay, UPI), and relevant Indian laws. This Refund Policy explains when and how refunds are processed for tickets booked through our Platform.

1. Applicability

This policy applies to all users (“Customers”) who book event tickets through the Event Booking Plus portal using online payment methods such as UPI, debit cards, credit cards, net banking, or wallets.

2. Refund Eligibility

Refunds are governed by the event-specific cancellation rules displayed at the time of booking.

Refunds may be issued under the following circumstances:

2.1 Event Cancellation or Non-Conduct

• If an event is cancelled by the Organizer or not conducted as scheduled, Customers are eligible for a full refund of the ticket amount, excluding non-refundable fees (if any).

2.2 Customer-Initiated Cancellation

• Refunds for customer cancellations are processed only if permitted under the event’s cancellation policy.
• Some tickets may be non-refundable, which will be clearly communicated before payment.

2.3 Failed or Duplicate Transactions

• If the payment amount is debited but the ticket is not confirmed, or if a duplicate payment occurs, a full refund will be initiated automatically or upon verification.

3. Refund Method

• Refunds are credited only to the original payment method used during booking (card, UPI, net banking, etc.).
• Cash refunds are not supported.

4. Refund Processing Timeline

• Eligible refunds are initiated promptly after confirmation.
• Refunds are typically credited to the customer’s account within 5–7 business days from the date of refund initiation, in line with RBI-aligned payment gateway guidelines.
• Actual credit timelines may vary depending on the payment method used, issuing bank, or card network/UPI service provider.

5. Settlement Terms with Merchants

• Merchant settlement and refund obligations are governed by the underlying agreement with the Platform. In some cases, settlement to a Merchant may be retained until the expiry of the refund period as defined by that agreement.

6. Refund Processing Details

• The effective date for calculating refund timelines shall be the date on which the refund request is accepted by the Platform or the payment gateway.
• Bank and payment processor settlement rules may affect the time taken for a refund to reflect in the User’s account; timelines vary by payment method.
• Users are responsible for verifying their bank or card statements and notifying the Platform within a reasonable period if the refund does not appear within the expected timeframe.

7. Delayed Refunds

• If a refund is not credited within the expected timeframe, Customers should check their bank or card statement and contact our support team with transaction details.
• Any delays beyond regulatory timelines will be handled in accordance with applicable RBI guidelines.

8. Convenience Fees & Charges

• Platform convenience fees, payment gateway charges, or service fees may be non-refundable, unless otherwise stated or required by law.
• Refundable and non-refundable components are clearly shown during checkout.

9. Organizer Responsibility

• Event Organizers are responsible for defining their cancellation and refund rules.
• Event Booking Plus acts as a technology and payment facilitation platform and processes refunds based on the Organizer’s approved policies and applicable regulations.

10. Limitation of Liability

The Platform’s role is limited to facilitating transactions and refund processing based on Organizer instructions and regulatory requirements.

The Platform shall not be liable for:

• The quality, conduct, or cancellation of events
• Organizer-imposed refund restrictions
• Indirect, incidental, or consequential losses arising from refund delays beyond its reasonable control

11. Dispute Resolution

• Customers must raise refund-related queries within 30 days from the transaction date.
• Queries can be submitted via our official support channels.
• Unresolved disputes may be addressed under applicable consumer protection laws in India.

12. Policy Updates

• Event Booking Plus reserves the right to modify this Refund Policy at any time to reflect changes in legal, regulatory, or operational requirements.
• Updates will be published on this page and are effective immediately upon posting.

Support & Refund Queries

For support or refund-related queries: info@eventbookingplus.com